Customer Service
How can we help you ?
Topics
Topics
Hotels
Flights
In-store
Deals
General
Book - Hotels
What does run of house mean?
Can I book on this website from outside of Australia?
What information do I need to provide when booking on your website?
Can I book multiple nights at different hotels?
Why is it saying no rooms available for the dates l have entered?
Change / Cancel - Hotel
When can I expect my refund?
How do I cancel or amend my hotel booking?
Book - Flights
How do I book a flight?
How do I book open ended tickets?
How can I book mixed class flights?
Can I book on this website from outside of Australia?
What is the difference between a direct flights and a connecting flight?
Change / Cancel - Flights
When can I expect my refund?
Change or Cancel a flight
Is it possible to un-cancel a flight booking which was cancelled few months ago?
Can I add travellers to my flight reservation?
Can I upgrade my seats?