Customer Service

How can we help you ?

General - Flights

Airline Contacts

To see contact details for most airlines / carriers, click here. Read more...

What is a PNR?

In the airline and travel industries, a passenger name record (PNR) is a record in the database of a computer reservation system (CRS) that contains the Read more...

Flying with medical conditions

Some medical conditions may be adversely affected by the atmospheric and oxygen pressures in an aircraft cabin and therefore you may not be able to travel, Read more...

What is the difference between a direct flights and a connecting flight?

Generally a direct flight is any flight between two points by an airline with no change in flight numbers, which may include a stop at an intermediate Read more...

Can I travel when pregnant?

Each airline has their own policies and restrictions with regard to pregnant travellers. It is recommended you speak with your airline prior to travel to Read more...

What is code sharing?

Code sharing is a business term which is part of a "cooperative service" agreement between two airlines. It refers to a practice where a flight Read more...

What happens if I miss my flight?

The 'minimum connecting time', determined by airlines and airports, is the considered sufficient time for a passenger to make a connection when Read more...

Departure and arrival times - are they in the local time?

All departure and arrival times on your search results / itinerary are listed in local time (24 hour) at the origin and destination city. Read more...

Do you have bereavement fares?

Bereavement or compassion fares are not available through helloworld.com.au. We do offer special deals on airfare that may save you more money than Read more...

How do I book travel for my pet?

If you're planning to travel with your pet, each airline / hotel has a specific policy related to the size and number of pets travelling. If you know Read more...

What does it mean when a flight is operated by another airline?

This happens when you book your flight on one airline, but the flight itself will actually be operated by another airline. Your trip itinerary will state Read more...

Can you please advise the advantages of premium economy over economy?

Premium economy can come with offers of extra legroom, wider and more comfortable seats, better meals plus sweeteners such as priority check-in and Read more...

Where can I find details on the airline carrier's fleet and routes?

We suggest you contact the airline directly for information regarding their fleet and routes that they service. Read more...

Traveller needs oxygen?

Some carriers have the ability to provide supplemental oxygen during a flight when required by a traveller for medical reasons. The use of supplemental Read more...

What does denied boarding mean?

These are a few reasons when you may be denied boarding on your flight: Checking in too close to the departure time: Most airlines have mandated that you Read more...

Traveller critically ill or deceased how do I get a refund?

It is possible to cancel a ticket if the traveller is critically ill or is deceased. Refund policies vary widely by airline therefore we recommend you Read more...

How can I contact my Low Cost Carrier?

To find contact details for most airlines / carriers, click here. Read more...

Where can I find out information about the layover?

A layover is the time after your flight lands and before it takes off again. Click on the "See Details" button to see the layover information. Read more...