Customer Service

How can we help you ?

Travel Advice

Travel Advice

Visas, including transit visas, are the passenger's own responsibility. Travel documents / passports are the passenger's own responsibility: you Read more...

Guide for all travellers - Australian Government Travel Advisory website

www.smartraveller.gov.au/  Australia Government's smartraveller website. Access the full range of travel information on this website to help you Read more...

Can I travel when pregnant?

Each airline has their own policies and restrictions with regard to pregnant travellers. It is recommended you speak with your airline prior to travel to Read more...

I need to lodge a lost baggage claim

We are not able to file misplaced or lost baggage claims as the airline has the jurisdiction over your luggage during the flight process. If you contact Read more...

Travelling to the USA?

If you are travelling to or via the United States and if you come from a country that is part of the Visa Exemption Program, the Electronic System for Read more...

Visa questions?

Governments reserve the right to change the visa conditions of entry into their country, so it is for this reason that we ask all clients to organise Read more...