Book - Hotels

• What does run of house mean?
• Can I book on this website from outside of Australia?
• Can I book multiple nights at different hotels?
• What information do I need to provide when booking on your website?
• Why is it saying no rooms available for the dates l have entered?

Check In / Check Out

• Where can I find the check-in / check-out information for my hotel?

Change / Cancel - Hotel

• When can I expect my refund?
• How do I cancel or amend my hotel booking?

Payment & Receipt - Hotels

• Payment methods and options
• What taxes and fees are there?
• What currency is displayed?
• Hotel fees due at check in?

Reviews & Ratings

• How do I write a hotel review?

Manage Your Hotel

Hotel Price Promise

General - Hotel

• How do I book travel for my pet?
• Hotel fees due at check in?
• How do I find out about parking at my hotel?