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Packages
Book - Packages
What does run of house mean?
Can I book on this website from outside of Australia?
How far in advance can I book a flight?
How do I book a flight for a minor?
What information do I need to provide when booking on your website?
Review Itinerary - Package
Do I need to confirm my flight with you
Middle name on itinerary is missing?
Check In - Packages
How do I check in online with my airline?
What does denied boarding mean?
How early do I need to check-in for my flight?
Where can I find the check-in / check-out information for my hotel?
What if my airline doesn't provide online check in?
Change / Cancel - Packages
When can I expect my refund?
Can I upgrade my seats?
Payment & Receipt - Packages
Payment methods and options
What taxes and fees are there?
What currency is displayed?
Schedule Change - Packages
My flight has had a schedule change, what do I do?
Baggage - Packages
I need to lodge a lost baggage claim
General - Packages
Flying with medical conditions
Can I travel when pregnant?
What happens if I miss my flight?
Departure and arrival times - are they in the local time?
What does denied boarding mean?