Customer Service

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Payment methods and options

We accept the following payment methods:

For Air Bookings

  • Debit Cards:
    • Visa (fee free)
    • Mastercard (fee free)
  • Credit Card:
    • Visa (an additional 1.40% applies to amounts paid by Visa credit card)
    • Mastercard (an additional 1.40% applies to amounts paid by Mastercard credit card)
    • American Express (an additional 1.40% applies to amounts paid by American Express credit card)

For Hotel Bookings

  • Debit Cards:
    • Visa (fee free)
    • Mastercard (fee free)
  • Credit Card:
    • Visa (an additional 1.2% applies to amounts paid by Visa credit card)
    • Mastercard (an additional 1.2% applies to amounts paid by Mastercard credit card)
    • American Express (an additional 1.2% applies to amounts paid by American Express credit card)

 

A credit card or debit card fee may also be charged by certain airlines and low cost carriers. You will be notified of such charges prior to your purchase. For the avoidance of doubt, only one credit card or debit card fee will apply per transaction.

For your information:

  • All pricing on this Website is reflected in Australian Dollars ($AUD) unless otherwise specifically denoted on the screen.
  • All pricing on this Website is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
  • Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
  • Prices for Travel Products featured on our Website are for online booking only and may differ if you proceed to book your Travel Product over the phone via our Customer Service Team or in-store through a helloworld travel agent.
  • All charges, including the credit card fees, may be in another currency (eg EUR), which we will provide an estimate for in Australian dollars. The actual amount charged may vary due to differing exchange rates.
  • Before making a large payment, make sure that you have sufficient funds and don't exceed your daily spending limit;
  • If your credit or debit card cannot be processed, contact your financial institution or try another card.